Skip to main content
Shop
Book now

Privacy policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect the personal data of our customers. We are committed to ensuring the utmost protection of your personal data.

2. Data Collected

We collect the following personal data to fulfill orders, monitor e-commerce trends and statistics, and for commercial communications related to the services offered by the Valenza Group (Caffè Gilli, Caffè Concerto Paszkowski, Move On, Giacosa):

  • First name and last name
  • Shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit card data)
  • Order history

3. Use of Data

We use the collected personal data for the following purposes:

  • To fulfill orders and complete transactions
  • Order-related communications, such as shipping updates
  • Marketing and promotional communications (with your consent)
  • Enhancing the user experience on the website
  • Market research and analysis to improve our products and services

4. Data Sharing

We do not share the user’s personal data with third parties, except for purposes strictly necessary to complete transactions (e.g., with the courier for shipping).

5. Data Security

We have implemented security measures to protect the customer’s personal data from unauthorized access or disclosure.

  • Internal customer information management policy
  • Firewalls on systems
  • HTTPS protocol on the website
  • Complex passwords for backend access

6. Cookies

For more information about cookies, please refer to our Cookie Policy.

7. Your Rights

You can request access, modification, or deletion of your personal data at any time. You can also revoke consent to receive marketing communications.

8. Contact

For any questions or privacy-related requests, you can contact us at the address acquisti@valenza-group.com.

9. Data Retention

Collection and Management of Personal Data

User-provided personal data is subject to rigorous management aimed at improving the shopping experience and ensuring efficient service. This data is stored in a digital database managed by the hosting provider Aruba Business.